Building, civil engineering, public works, utilities
The whole crew is on site. The switchboard still picks up.
Client, neighbour, supplier, applicant or emergency: Bookivox answers your branches' phones day and night, understands the request and passes it to the right person with the context already written down.
French company, GDPR compliant
Branch switchboard
Line open
- Nature of works
- Phone answering
- Client
- Your company
- Contractor
- Bookivox, AI agent
- Duration of works
- 24/7, all year
Call as a client, a neighbour or an applicant would:
- “One of your site trucks is blocking my driveway.”
- “I need a quote for groundworks.”
- “I saw your ad for a foreman.”
Free, right in your browser
- 24/7A voice on the line at clock-in, at lunch and overnight
- 10Calls handled at once: the line is never busy
- 50+Languages, for suppliers, crews and sites abroad
- < 5 minTo put the agent live, no developer needed
Six calls, six different people to reach. One switchboard.
Bookivox recognises who is calling and why, asks the right questions, then passes the call to the right desk. Pick a call to follow its route.
Who calls
Who receives it
- Account managerQuotes and site visits
- Works managerClient follow-up
- Site foremanSite, deliveries, neighbours
- Human resourcesApplications
- On-call teamEmergencies, 24/7
- CallerHello, Mr Garnier, about the house on Lime Tree Street. Has the slab been poured?
- AgentHello Mr Garnier. I'm passing your question to the works manager on your site, he'll call you back before noon.
Branch call routing
A project ownerWorks manager
- Caller
- Mr Garnier, project owner
- Site
- Detached house, Lime Tree Street
- Subject
- Progress, slab pouring
- Next step
- Call back before noon
Drawn by Bookivox1 call, 1 person1/6
What can wait, and what can't
You set the rules once. The agent applies them on every call, at 7 am or at 3 in the morning.
| Situation | What the agent does | Who is told | Timing |
|---|---|---|---|
| It answersBranch hours, a site address, documents to provide | Answers on its own, from your documents | Nobody | During the call |
| It answersQuote request | Qualifies the project and books the visit | Account manager, by summary | During the call |
| It passes onComplaint from a neighbour | Takes the address and the issue, reassures | Site foreman | Within the hour |
| It passes onDefect reported after handover | Takes the address and the defect | After-sales team | Same day |
| It alertsBlocked delivery, broken-down machine | Transfers the call with context | Site foreman | Immediate |
| It alertsDamaged utility, accident, flooded trench | Reads out the procedure, transfers | On-call team | Immediate, day and night |
Timings and recipients are examples: you set them branch by branch.
It also makes the calls nobody has time for
Confirmations, reminders, follow-ups: the agent calls at the set time and reports back.
A day of outbound calls at the branch
- Temp workers4 confirmed, 1 absence flagged
Confirms today's assignment and site address
- Concrete plantSlot confirmed
Confirms the 10 am delivery slot
- NeighboursNeighbours informed
Warns of a road closure tomorrow morning
- Prospects2 visits booked
Follows up on last week's quotes
- ClientAppointment confirmed
Reminds them of the handover inspection
One branch or a whole network
Each branch keeps its number, its trades and its rules. You run everything from one platform, under one brand or several.
Several brands, one platform
Subsidiaries and branches keep their name and greeting. VoxBuilder handles multiple sites and multiple brands.
The numbers you already have
SIP connection to your phone system (IPBX), or free porting of your current numbers.
Never a busy line
Up to 10 simultaneous calls on every plan. Dedicated infrastructure on quote for large accounts.
| Branch | Trades | Own rule |
|---|---|---|
| Lyon South | Earthworks, utilities | Damaged networks to the roads on-call team |
| Marseille | Civil engineering, structures | Project owners to the works manager |
| Nantes | Building, timber frame | Quotes to the design office |
| Lille | Roads, asphalt | Deliveries to the site foreman |
| Bordeaux | Water, sewerage | Reported leaks to the 24/7 on-call team |
| Montreal | Civil engineering | Answers in French and English |
The call summary lands where your teams already read
Teams on the works manager's phone, Outlook at the branch, the CRM for the sales team.
Messaging
The site foreman gets the gist in two lines.
- Microsoft Teams
- Slack
- Telegram
Calendars and email
Site visits land in the account manager's calendar.
- Outlook Calendar
- Google Calendar
- Outlook Mail
- Gmail
CRM
Every quote request becomes a tracked opportunity.
- Salesforce
- HubSpot
- Pipedrive
- Zoho
Operations and HR
Site data and applications in the right place.
- SAP
- Odoo
- Personio
- Ashby
- Airtable
- Google Sheets
What about your construction ERP?
Construction management software isn't a native integration. The call summary reaches it through API and webhooks, or through Zapier and n8n.
- IFS
- Sage BTP
- EBP Bâtiment
- Batappli
- Obat
- Axiobat
- Qualified call
- Webhook, Zapier or n8n
- Your ERP or site software
We check the link with you during the demo, depending on what your software opens up.
Live before the next shift starts
A first agent works in under 5 minutes. No developer, no hardware to install.
Describe the branch
Trades, ongoing sites, contacts, opening hours. Upload your procedures and FAQ: the agent answers from your documents.
Set the routing
Who gets what, what counts as urgent, when to wake the on-call team. In plain language, no menu trees.
Test, then open the line
Call the agent from your browser, adjust the tone, then connect your numbers over SIP or free porting.
Clear pricing, no commitment
Prices exclude VAT. Switch plans or stop whenever you like.
Discovery
€29excl. VAT / month
- 200 minutes included
- ≈ 66 calls approx.
- Standard support
Start
€149excl. VAT / month
- 1,000 minutes included
- ≈ 333 calls approx.
- Standard support
Pro
Most popular€349excl. VAT / month
- 3,000 minutes included
- ≈ 1,000 calls approx.
- Premium support
Business
€599excl. VAT / month
- 5,000 minutes included
- ≈ 1,667 calls approx.
- Dedicated support and onboarding
Scale
Custom quote
Dedicated infrastructure for groups and branch networks, with help building the agents.
Talk to the teamIncluded in every plan
- AI voice agent and WebVox
- Inbound and outbound calls
- Up to 10 simultaneous calls
- 1 phone number included
- 50+ languages
- Calendar, CRM and messaging integrations
What does the agent do in a site emergency?
You define what counts as urgent (damaged utility, accident, flooding) and the procedure to read out. The agent then transfers the call to the on-call team with the context already noted, day or night.
Can it give progress updates on a site?
It answers from the documents you give it (schedule, phases, access instructions). For anything else, it takes the question down and passes it to the works manager with a call-back.
Does it handle several branches and subsidiaries?
Yes. Each branch has its own number, greeting and routing rules, and you manage multiple sites and brands from a single platform.
Does it connect to our ERP?
SAP and Odoo are Bookivox integrations. For construction-specific ERP or site software, the call summary goes through API and webhooks, or Zapier and n8n. We check the link with you during the demo.
Do callers know they're talking to an agent?
You write the greeting. We recommend introducing the branch assistant from the start: people accept it all the more readily because it picks up straight away.
Can it take job applications?
It answers questions about open positions, asks your questions (experience, licences, availability) and passes the profile to HR, including into Personio or Ashby.
Do we keep our numbers?
Yes. Bookivox connects to your phone system over SIP, or ports your numbers for free. Clients keep dialling the same number.
How much does it cost?
From €29 to €599 excl. VAT per month depending on minutes, with 20% off on yearly billing and no commitment. The Scale plan, on quote, is built for groups and branch networks.
Where is the data processed?
Bookivox is a French company and GDPR compliant.
Tomorrow at 7 am, who will pick up for the branch?
Call the agent right now, or see it set up for your branches in a demo.